Shipping policy

Store pickup (free)

Pickup orders can be placed for the same day and are usually ready in about 1 hour. Choose your outlet, date and time slot (10 AM to 9 PM, every day) at checkout, and show your order number when you collect. You can pick up from:

NALE Midvalley: Lot G(E)-013, Mid Valley Megamall, Kuala Lumpur
NALE Pavilion Damansara: Lot 1.36.00, Level 1, Pavilion Damansara Heights, Kuala Lumpur
NALE Central Icity: Lot LG-34B, Lower Ground, Central i-City, Shah Alam
NALE Sunway (our office and central kitchen): No 74, Jalan PJS 11/7, Bandar Sunway, Petaling Jaya. Pickup 10 AM to 8 PM only.

Local delivery

Minimum order: RM100.
Delivery fee: RM10 within 10 km of the outlet, RM20 for 10 to 20 km. We deliver up to 20 km from our outlets.
Please place delivery orders at least 1 day ahead and choose your delivery date and time slot at checkout.

Please make sure your delivery address and phone number are correct, and that someone is available to receive the order at the selected time.

Late or missing orders

If your order is late, incomplete or not delivered, please contact us as soon as possible at admin@thenale.com or 010-2063010 so we can help. Refunds follow our Refund Policy.

Contact

Nasi Lemak Nale Sdn Bhd (a subsidiary of Recipetwist Kitchens Sdn Bhd)
No 74, Jalan PJS11/7, 46150 Petaling Jaya, Selangor, Malaysia
admin@thenale.com | 010-2063010